Frequently Asked Questions
How do I access the offers through the programme?
At each offer or promotion, click on the offer. The offer page will outline exactly how you can redeem each offer.
At each offer or promotion, click on the offer. The offer page will outline exactly how you can redeem each offer.
Note each offer is different - some relate to using a membership card, some a promotional code, some an order form. Please follow the instructions as stated in each offer. TLC nor its partners are not obligated nor liable to provide the offer if the correct method of redemption is not followed.
What should I do if I have problems in redeeming the discount offers?
In the event that you have difficulties in redeeming the offer or not receiving the stated benefits, please contact the TLC team with details of your purchase and a copy of the receipt.
TLC customer service team will follow up with the vendor to arrange the privilege for you.
TLC customer service team will follow up with the vendor to arrange the privilege for you.
Can I recommend new vendors/ merchants who are willing to offer discounts to programme?
Yes you can. Please contact the TLC team with details of the vendor.
Why are some of the merchants’ website blocked? How can I access these websites to find out more information or enjoy the offers?
Some external merchants’ websites might be blocked depending on where you are accessing the programme. For example, some sites might be blocked by your company's internet policies. Please copy the URL, browse the websites, and use it outside the network. If you still have difficulties, please contact TLC team.
About Total Loyalty Company
This programme is managed by Total Loyalty Company, which supports companies across Hong Kong with staff engagement and corporate wellness solutions.
If you have any questions or suggestions for the programme, please reach out to TLC team for assistance.
If you have any questions or suggestions for the programme, please reach out to TLC team for assistance.
